CPP provides quick access to all internet or mobile users to forward their concerns to the relevant authority without typical Govt long Hierarchy stairs.
A user can simply approach the right person to register his/her issue immediately and this digital system delegates all complaints to the respective office for quick action.
The user just needs to register in the Citizen Portal Pakistan with his/her computerized national Identity card (CNIC) including a personal created password and communicate with the higher authorities.
CPP also provides assistance to the people of KPK to register with their certificates etc.
However, before using the CPP portal, users need to go through the terms and conditions of the CPP set by the competent authority.
Users should abide by all TORs set on the respective page and act according to that, so your information/complaints easily reach the desired destination.
Frequently Ask Questions (FAQ)
What Are The Benefits of CPP?
Indeed, CPP is the best and most trustworthy plat for all citizens, each and every person has their personal password to access the app and directly send his/her complaints without any further delay.
Does the CPP App is Secured?
As per practice and its efficiency, yes CPP app is fully safe and secure to use and users can freely use it. However, the CPP app asks you just normal information i.e. CNIC and city name where from you that’s it.
Who Can Use The CPP App?
Every person who has an internet connection on desktop, laptop, or mobile data. Without internet access, users can’t use it.
How Can I Register to Complain in Citizen Portal?
There are main 3 steps to use the citizen portal efficiently. We’ll discuss it here step by step.
The user needs to download the CPP app from the google play store and lunch it on their mobile device. Hardly will it take 3 to 5 minute’s process.
After proper installation of the CPP app, the user needs to create an account by signing up from the home page. However, users should create a unique username and password to secure this app or communication from stealing.
After creating an account, the user will see the app home screen where the user will find all complaint history like total complaint registered, user can easily open complaints, drop complaints, etc.
What Are Citizen Portal and its Functions?
The Pakistan Citizen Portal is an integrated citizen’s problems redresses system connecting all Govt offices either federal level or province level. The CCP system will serve as a carrier of complaints to their respective offices all over the country.
How User Can Use CPP?
There are mainly four steps a user needs to apply.
Step 1: Go to google play store or app store it’s depending on the mobile user.
Step 2: Search Citizen Portal Pakistan and top on it to install the app and press the run to fully activate CPP in the user device.
Step 3: Once downloaded, the user needs to tap on the app to open it where Users can find all functionalities of the in-app menu bar.
Step 4: After that, tap on register to create a free account. However, precautionary measures should be taken during the installation or activation of the app, in the play store dozens of fake apps are available with the same name.
|
TOTAL REGISTERED MEMBERS |
||
|
PUNJAB |
763,358 |
50.90% |
|
KPK |
324,768 |
21.66% |
|
SINDH |
178,736 |
11.92% |
|
BALOCHISTAN |
17,267 |
1.15% |
|
ISLAMABAD |
37,132 |
2.48% |
|
AZAD/JAMMU KASHMIR |
11,750 |
0.78% |
|
GILGIT-BALTISTAN |
10,61 |
0.07% |
|
TOTAL COMPLAINTS |
1,819,179 |
|
|
COMPLAINT BREAK UP |
||
|
PUNJAB |
793,589 |
43.62% |
|
KPK |
220,373 |
12.11% |
|
SINDH |
147,697 |
8.12% |
|
BALOCHISTAN |
16,754 |
0.92% |
|
ISLAMABAD |
631,291 |
34.70% |
|
AZAD/JAMMU KASHMIR |
7,014 |
0.39% |
|
GILGIT-BALTISTAN |
2,100 |
0.12% |
Overall feedback from peoples is here under:
Satisfied: 470,491 (39.38%)
Not Satisfied: 724,168 (60.62%)
Key Features:
Re-opening of complaints is carried out on the following grounds.
-Citizen Feedback
-Citizen’s request through e-mail, letter, etc.
-In the light of performance evaluation
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